# logixboard.com

> AI-optimized mirror of logixboard.com containing 50 pages totalling 41,916 words of clean markdown content, structured data, and semantic HTML. Original source: https://logixboard.com/. Last updated: 2026-06-15T01:02:37.978Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [Logistics providers: Meet your unified customer portal](/content/site-root.html): Logixboard offers a customer experience platform for freight forwarders and customs brokers that seamlessly and easily integrates with your logistics software., Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, The comprehensive customer engagement platform purpose-built for Logistics Service Provider to give your customers a seamless, intuitive digital experience., Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, The comprehensive customer engagement platform purpose-built for Logistics Service Provider to give your customers a seamless, intuitive digital experience. (1,434 words)

## Articles & Blog Posts

- [Logixboard Case Studies](/content/customer-stories/index.html): Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, The comprehensive customer engagement platform purpose-built for Logistics Service Provider to give your customers a seamless, intuitive digital experience. (649 words)
- [Logixboard Resources](/content/resources/index.html): Logixboard Resources FEATURED From Good to Great: 5 Takeaways for Logistics Providers In our recent webinar From Good to Great: Leveraging Technology to Give Customers the VIP Treatment, Logixboard VP of Sales Beth Thorson and Averitt Express [...] Read more New See our featured blogs Read up on what it takes to deliver excellent customer, Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, The comprehensive customer engagement platform purpose-built for Logistics Service Provider to give your customers a seamless, intuitive digital experience. (1,285 words)
- [do-more/3pl-resources/5-tips-for-small-medium-freight-forwarders-to-compete-in-2022.html](/content/do-more/3pl-resources/5-tips-for-small-medium-freight-forwarders-to-compete-in-2022.html) (1 words)
- [customer-experience/3pl-resources/3-signs-your-freight-forwarding-customer-experience-needs-an-upgrade.html](/content/customer-experience/3pl-resources/3-signs-your-freight-forwarding-customer-experience-needs-an-upgrade.html) (1 words)
- [On-Demand Webinar](/content/customer-experience/3pl-resources/freight-forwarders-are-integrating-digital-technology-as-a-revenue-driver.html): The digital landscape in the logistics industry is changing fast. Increasing demand from shippers for digital experiences is driving huge investments into digital freight forwarders and technology providers. As forwarders and customs brokers jump into the new waters of digital technology, it’s important to understand how this investment will impact the top and bottom line. (1,747 words)
- [blog/index.html](/content/blog/index.html) (1 words)
- [In this article](/content/customer-stories/customer-spotlight-erin-oleary-janel-group/index.html): Logixboard talks with Erin O’Leary, VP of Innovation and Technology at freight forwarding company Janel Group to discuss the role of technology at her company. (1,476 words)
- [**About Across the Ocean Shipping**](/content/customer-stories/across-the-ocean-shipping-leverages-technology-to-improve-visibility-and-reduce-internal-workload.html): Recognizing the significance of offering an exceptional customer experience, ATOS understood that providing the right self-serve solution for their customers. (1,519 words)
- [In this article](/content/customer-stories/within-two-weeks-openroad-transportation-inc-integrates-with-logixboard-to-secure-new-business.html): By combining Logixboard's platform with its strategic hiring of sales professionals, OpenRoad aims to strengthen its market share and seize new opportunities. (1,504 words)
- [Behind Logixboard’s Connected Experience: What It Takes to Create a Seamless Supply Chain View](/content/what-it-takes-to-create-a-seamless-supply-chain-view.html): Learn how Logixboard turns fragmented data into a shipper-friendly platform., Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, The comprehensive customer engagement platform purpose-built for Logistics Service Provider to give your customers a seamless, intuitive digital experience. (1,471 words)
- [In this article](/content/tech-data-management/3pl-resources/how-to-actually-leverage-your-freight-forwarding-data.html): A challenge in every segment of the logistics industry is measuring and understanding your data. It can be hard to know where to start. Or, if you already have a massive amount of data, there might be confusion understanding how to make sense of it all. In this article, we'll discuss the different ways to (1,443 words)
- [From Commodity to Competitive Edge:  Logixboard’s Connected Experience](/content/uncategorized/3pl-resources/from-commodity-to-competitive-edge-logixboards-connected-experience.html): Hear how Logixboard envisions the future of customer experience in logistics., Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, Walnut offers a failure-free, codeless, and 100% customizable platform that empowers every sales rep to own their successful sales demo experience, The comprehensive customer engagement platform purpose-built for Logistics Service Provider to give your customers a seamless, intuitive digital experience. (1,394 words)
- [In this article](/content/customer-experience/3pl-resources/how-top-freight-forwarders-differentiate-without-competing-on-price.html): In a commoditized market, price is the easiest lever to pull—and the hardest one to sustain. When rates drop and margins tighten, many freight forwarders start asking the same question: “If we can’t win on price, how do we win at all?” The answer: you shift the battleground. Away from cost. Toward experience. The New (487 words)
- [In this article](/content/tech-data-management/3pl-resources/digital-change-management-in-freight-forwarding-3-strategies-to-implement.html): From automation to enhanced customer experience, the need for digitization is rapidly accelerating in the freight forwarding industry. Due to a combination of stiffening competition and rising customer expectations, it’s becoming more important than ever to invest in software to take your organization to the next level [...] (1,291 words)
- [In this article](/content/customer-experience/3pl-resources/logixboard-warehousing-solve-inventory-challenges/index.html): With Logixboard’s recent warehousing enhancements, logistics service providers can instantly level up their inventory management. Our latest release includes a suite of features to enable enhanced visibility [...] (987 words)
- [Adding the Logixboard customer experience platform fosters growth, efficiency, and retains key customers.](/content/customer-stories/rim-wins-back-a-25m-account-and-grows-200/index.html): Global logistics service provider RIM integrated the Logixboard customer experience platform with their TMS and saw 200% growth and won back a $25m account. (815 words)
- [On-Demand Webinar](/content/tech-data-management/3pl-resources/the-roi-of-digitization-in-freight-forwarding/index.html): FTA and Logixboard Recently Organized a Webinar On “The Digital Route to ROI: How to Integrate Digital Tech to Drive Revenue.” New technologies continue to be implemented into the logistics industry to increase operations efficiency and better customer experience for shippers throughout the process. With the digital landscape changing fast, it is important to understand (1,037 words)
- [On-Demand Webinar](/content/do-more/3pl-resources/on-demand-launch-ahead-of-competitors/index.html): In this webinar, Logixboard CEO, Julian Alvarez, and Sr. Solutions Consultant, Jess Somera, discuss how forward-looking logistics providers are leveraging Logixboard to embed themselves deeper into their customers’ supply chains. (268 words)
- [Scanlog and Responsible Logistics](/content/customer-experience/3pl-resources/practicing-responsible-logistics-an-in-depth-qa-with-scanlog.html): Scanlog is a Swedish-owned logistics company with a focus on international freight moving to and from Scandinavia. With roughly 50 employees spread across five offices in Sweden and Norway, the company has a goal to set up shop in every country in Scandinavia. The team at Scanlog is bound by the philosophy of “responsible logistics,” (1,164 words)
- [About Charles Kendall](/content/customer-stories/charles-kendall-freight-uses-digital-customer-experience-platform-to-amplify-sales-strategies-and-internal-operational-efficiency.html): About Charles Kendall Charles Kendall Freight is a well-established and respected procurement, logistics, and consultancy business based in London, England. With a focus on delivering tailored services to meet the specific needs of its customers, Charles Kendall has built a reputation for being transparent, dependable, and environmentally responsible. However, with the rise of digital forwarders (1,555 words)
- [In this article](/content/customer-experience/3pl-resources/10-must-have-customer-portal-capabilities-to-drive-adoption.html): If you’ve ever launched a customer portal—only to watch your customers ignore it and keep emailing—you’re not alone. Shippers say they want visibility and digital tools. But most portals don’t get used. Why? Because most portals were built for the freight forwarder. Not for the shipper. Below is a checklist of 10 must-have capabilities that (540 words)
- [**About Corten**](/content/customer-stories/thousands-of-dollars-in-saved-manpower-for-corten-ltd-after-partnering-with-logixboard-to-scale.html): When Corten recognized the need to streamline manual steps that were impeding their productivity, it was this pursuit that led them to Logixboard. (1,170 words)
- [CSI Elevates its Commitment to Creative Solutions Using Digital CX](/content/customer-stories/cargo-services-inc-wins-new-customers-and-retains-business-by-pairing-customer-service-with-logixboard.html): CSI Elevates its Commitment to Creative Solutions Using Digital CX Cargo Services Inc. is a freight forwarding company with a team that has seen firsthand the challenges and opportunities digitization has brought to the logistics industry. Pairing industry expertise and amazing customer service with the right digital solution has proved to be a winning formula (1,079 words)
- [In this article](/content/news/3pl-resources/streamlined-bookings-experience-now-available-in-logixboard.html): Latest feature moves logistics service providers from manual, time consuming workflows to a modern, streamlined digital experience their customers are seeking. The bookings workflow for logistics service providers has traditionally been a tedious, time-consuming, and manual process, creating a poor experience for shippers, agents, and operators [...] (921 words)
- [About Oxen Cargo](/content/customer-stories/oxen-cargo-furthers-commitment-to-customer-experience-by-partnering-with-logixboard.html): About Oxen Cargo Oxen Cargo, based in Rio de Janeiro, Brazil, is a freight forwarding company that was established seven years ago. From the beginning, the company has prioritized customer service and building strong relationships with its clients. Their mission is to stay ahead of logistics challenges and provide a personalized and humanized experience. Despite (1,295 words)
- [In this article](/content/news/3pl-resources/how-digitization-is-dramatically-changing-legacy-industries-like-freight-forwarding.html): The global lockdown is forcing companies from every industry and corner of the world to digitize and adapt to the new reality. This means that although we are in the midst of a devastating pandemic, we are also living through a technological revolution. However, leaders in a myriad of industries already revolutionized their processes well (1,104 words)
- [In this article](/content/customer-stories/how-bti-logistics-is-using-the-logixboard-platform-to-drive-revenue-increase-operational-efficiency-and-stay-ahead-of-the-logistics-curve.html): About BTi Logistics BTi Logistics is a well-established Australian-owned freight forwarding and third-party logistics company that operates across Australia, New Zealand, and Singapore. Originating in 1988 as a small Melbourne-based freight forwarding firm named Bechtrans International, BTi Logistics underwent a rebranding in 2002, becoming BTi Logistics. Since then, they have experienced steady growth by expanding (1,056 words)
- [In this article](/content/do-more/3pl-resources/top-5-ways-to-make-your-freight-forwarding-operation-more-efficient.html): Success in freight forwarding depends on a massive number of KPIs. You must demonstrate your ability to find the best routes, select the most cost effective transportation modes (while still meeting deadlines), handle customs, uphold high standards of customer service, respond accurately and quickly to a multitude of stakeholders - the list is long and (1,046 words)
- [**About Interworld Freight**](/content/customer-stories/interworld-panama-doubles-volume-and-retains-employees.html): About Interworld Freight Interworld Freight is a multi-location logistics provider focused on one thing: taking genuine care of employees and customers. This ethos has helped Interworld grow with stability, as the relationship between their employees and customers is real and trusting. This is largely due to Farouk Gomati, Vice President of Interworld, who is consistently (968 words)
- [In this article](/content/customer-experience/3pl-resources/how-to-instantly-look-up-u-s-import-tariffs/index.html): Trump-era tariffs are back, and importers are scrambling. From Section 301 to EO 14257, the July 9 policy reinstatements have left businesses rushing to reassess sourcing, compare suppliers, and calm nervous customers. If you're looking for a faster, clearer way to check U.S. duty rates by country and HTS code, you're not alone. That’s exactly (447 words)
- [Overview](/content/customer-stories/why-v-alexander-replaced-their-in-house-portal-and-never-looked-back.html): Overview V. Alexander & Co., Inc., a family-owned international freight forwarder and customs broker, has long been known for its commitment to personalized service and industry expertise. Daniel Hallock, Vice President of Business Development, understands that standing out in today’s highly competitive market requires customer service excellence. “V. Alexander is constantly focused on providing our (737 words)
- [In this article](/content/uncategorized/3pl-resources/why-your-status-quo-sales-motion-isnt-working-anymore.html): For decades, logistics service providers have followed the same playbook: offer competitive rates, respond to customers quickly, and ensure shipments arrive on time. But today, simply executing the basics isn’t enough to win. The industry has become increasingly commoditized, and shippers are demanding more than just transportation—they want strategic partners who help optimize their entire (818 words)
- [**About 360 Logistics Group**](/content/customer-stories/360-logistics-group-unlocks-new-opportunities-with-support-from-logixboard-partnership.html): About 360 Logistics Group Founded in 1978 in Central Wellington, 360 Logistics Group has been dominating their local market for decades with its competitive customer service, extensive brokerage offerings and expertise, making it a standout player in the complex logistics space of New Zealand, where experience is crucial for successful shipments. 360 not only focuses (892 words)
- [**About LOGISTEED America**](/content/customer-stories/logisteed-americas-winning-formula-seamless-tech-meets-personal-touch.html): About LOGISTEED America Part of the LOGISTEED group of companies, LOGISTEED America is a leading provider of global transportation and logistics services. They have more than a dozen locations across the US and are headquartered in California. Offering a wide range of services, their core business is ocean and air freight transport and customs brokerage. (555 words)
- [In this article](/content/customer-experience/3pl-resources/why-homegrown-customer-portals-stick-around-and-how-to-sunset-yours-without-internal-blowback.html): TL;DR: Internal portal builds don’t stick around because they’re the best—they stick around because they’re emotional. In this post, we unpack the real reasons freight forwarders hesitate to replace their homegrown customer tools, and how to introduce a modern solution without alienating the teams that built them. The Hidden Emotional Cost of Homegrown Portals Forwarders (602 words)
- [In this article](/content/customer-experience/3pl-resources/delivering-a-customer-experience-that-launches-you-ahead-of-competitors-5-key-webinar-takeaways.html): In our recent webinar, Logixboard Founder and CEO Julian Alvarez, and Sr. Solutions Consultant Jess Somera, discussed how to move beyond transactional customer relationships and embed yourself deep into your clients' supply chain. Here are five things logistics service providers need to understand in order to get ahead of their competition: 1. In 5 years, (834 words)
- [In this article](/content/customer-experience/3pl-resources/the-hidden-costs-of-building-your-own-customer-platform.html): “It seemed like a smart move. We knew what we wanted. We had engineers. We thought—how hard could it be?” We’ve heard some version of this line more times than we can count. Sometimes it’s a CIO who greenlit a two-quarter build that’s still not live after two years. Sometimes it’s a VP of Sales (654 words)
- [In this article](/content/customer-experience/3pl-resources/the-6-elements-of-a-shipper-first-experience-according-to-shippers-themselves.html): In 2025, logistics is no longer just about moving freight; it’s about delivering intelligent, tech-enabled customer experiences that scale. Freight forwarders and logistics service providers (LSPs) are under growing pressure to meet the evolving expectations of modern shippers. These expectations aren’t just about transit times or competitive rates—they’re about how well you use technology to (778 words)
- [On-Demand Webinar](/content/do-more/3pl-resources/on-demand-webinar-lxb-u-open-house-edition/index.html): Check out what we've been up to over the past month, including recent releases and what's upcoming (325 words)
- [In this article](/content/customer-experience/3pl-resources/build-vs-buy-the-freight-portal-decision-guide/index.html): You know your customer experience needs a serious upgrade. But now you’re staring down the big question: Do we build our own portal—or partner with a vendor? This is one of the most strategic tech decisions a freight forwarder can make. And it's not just about cost—it’s about control, speed, scalability, and what your customers (498 words)
- [In this article](/content/customer-experience/3pl-resources/why-shippers-still-rely-on-email-and-how-to-fix-it-with-better-ux-data.html): Despite logistics providers’ investment in customer portals, dashboards, and digital tools, many shippers still track their freight the old-fashioned way: email. Why? Because the tools forwarders offer often don’t match how shippers actually work. We spoke to importers and exporters across the U.S., U.K., and Australia. The feedback was consistent: most portals are designed from (296 words)
- [Freight forwarding M&A is booming.](/content/customer-experience/3pl-resources/merging-tech-stacks-in-freight-ma-how-to-avoid-losing-customers-in-the-process.html): Freight forwarding M&A is booming. For many forwarders, acquiring or merging with another company is the fastest way to expand market share, services, or global reach. But there’s one part of the deal that can quietly derail customer loyalty: tech stack integration. When two forwarders merge, combining people and processes is already hard enough. But (582 words)
- [On-Demand Webinar](/content/do-more/3pl-resources/on-demand-from-good-to-great-gated/index.html): In this webinar, hear from Logixboard's Beth Thorson and Averitt Express's Charlie McGee on why logistics providers should prioritize customer experience in today’s market, how enabling shipper control creates more opportunities for the entire business, and what a unified experience looks like in action. (245 words)
- [Overview](/content/customer-stories/winning-back-a-2-5m-account-with-digitization/index.html): Learn how international freight forwarder AGWorld integrated Logixboard with CargoWise and won back a previously lost $2.5 million freight forwarding account. (634 words)
- [In this article](/content/customer-experience/3pl-resources/how-tech-helps-forwarders-win-enterprise-rfqs-even-if-youre-not-the-biggest-player.html): When enterprise shippers issue RFPs, it can feel like a David vs. Goliath story for mid-sized forwarders. You’re up against multinational NVOCCs with vast networks, pricing leverage, and armies of account managers armed with custom-built tech stacks. But there’s a shift happening. Increasingly, enterprise BCOs are awarding business to smaller, more agile forwarders—not because of (425 words)
- [In this article](/content/uncategorized/3pl-resources/what-shippers-actually-need-from-your-customer-portal.html): To build a better visibility experience, you have to start with a simple question: “What do importers and exporters actually need from their portal?” Most shippers aren’t thinking in container milestones or transit legs. They’re managing: Purchase orders Inventory forecasting Procurement decisions Their real questions sound more like: When will this PO arrive? Do we (288 words)
- [In this article](/content/customer-experience/3pl-resources/whats-the-roi-of-replacing-your-in-house-customer-platform-with-a-vendor-solution.html): If you already have a homegrown customer portal, the idea of replacing it might sound… expensive. You’ve already sunk time into building it. Your team knows how it works. Customers are using it (at least a little). But if you're starting to wonder whether it's holding you back, you're not alone. More and more forwarders (585 words)
- [In this article](/content/customer-experience/3pl-resources/how-to-deliver-strategic-value-to-shippers-without-rebuilding-your-tech-stack.html): Modern freight forwarders are under pressure to be more than just execution partners. Today’s shippers expect their logistics providers to act as strategic advisors—helping them make smarter decisions, control costs, and gain clarity in a volatile supply chain environment. But here’s the good news: you don’t need to overhaul your tech stack to deliver that (346 words)
- [KTL Australia: Launching a New Digital Customer Experience in Three Weeks](/content/customer-stories/how-ktl-australia-launched-a-new-digital-customer-experience-in-three-weeks.html): Logistics service provider KTL Australia partnered with Logixboard to integrate with CargoWise within 3 weeks and then signed 3 new deals in 2 months. (667 words)

## Resources

- [Full Page Index](/index.html): Browse all cached pages with rich metadata
- [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines
- [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery
- [Robots.txt](/robots.txt): Crawler directives